At this point in time we do not provide shipping outside of Australia.
We offer complimentary Australia Post Express Signature on delivery shipping with all of our orders. Because of this, orders can be expected within 1-3 business days from the time of dispatch from our workshop.
You will receive automated tracking notifications via your email from Australia Post which will update you on your item's location.
Please Note:Due to Coronavirus there maybe unavoidable delays to shipping.
All orders will be dispatched via Australia Post Express Signature on delivery.
You will receive automated updates from Australia Post via your provided email address.
Due to security reasons we are unable to ship a single order to multiple addresses. If you are ordering more than one item, we suggest you make a separate order for each purchase.
We accept the following payment methods.
- Credit/Debit Card
For security reasons your payment method or delivery information cannot be modified once your order has been confirmed.
Due to security reasons we are unable to accept payment using two different credit cards for a single order. If you are ordering more than one product, we suggest you make a separate order for each purchase.
All of our items are made individually for you, because of this the time to make your item varies depending on the complexity of the design.
Our jewelers complete most designs within a 4 week window. Should there be any delays we will notify you and keep you updated as the item progresses through our workshop.
Yes, all of our coloured gemstones are earth mined.
Gemstone enhancements have been carried out for thousands of years.
They are utilized to help bring to life the true beauty trapped inside a gemstone. They are also used to ensure mine production is not wasted, as perfect gemstones directly from the earth are incredibly rare.
Because of this, we do utilize some gemstones which have been enhanced by treatment.
If you would like more information please contact us.
That's a fantastic question which we've dedicated an entire blog post to. Click here to view it.
We believe 14ct gold offers our customers the beauty and elegance of gold that lesser purities cannot.
If you experience an issue with your order, please contact us so that we can promptly assist you in resolving the issue.
Each item we sell is made individually for you; as such, we are unable to offer a change of mind return. We will however do our best to ensure you are looked after, so please contact us if you are experiencing issues.
We provide all of our gemstone dimensions in millimetres because we believe it is a measurement that can be easily visualized.
If you would like the carat weight of any of our designs, please contact us.
The care of an Australis Jewel is just as important as the time taken to create your item.
We recommend the following steps:
· Gently wash your jewellery in warm soapy water.
· Apply a soft tooth brush to areas requiring attention.
· Pat dry with a soft cloth.
In addition to the above, Australis Jewels offers a complementary annual inspection for all items purchased through us.
Please contact us if your item is due for its annual inspection.