Man and woman wearing black polo and logo of hand holding a ring

Australis Jewels is a local Townsville business operating online and through private consultations with our clients. Please contact us on 07 4700 45 69 to speak with our jewellers.

Our “Jeweller to Your Door” service is completely free; we do not charge any additional costs to meet you at your preferred location. 

Our professional services include (but are not limited to):

How our service works:

Step 1

Please complete the contact form at the bottom of this page, letting us know how we can be of assistance or alternatively, call us on 07 4700 4569 to discuss the services you require.

Step 2

We book an available time-day-location that is convenient for you.

Step 3 –  

For clients requiring repairs, we will in most cases, be able to provide you with a quotation during our meeting. If suitable, we will collect your items for repair at this meeting and provide you with a docket showing the items that will be in our care. Once your repairs are completed, we will return your items to you at an appropriate time-day-location of your choice.

Please Note: Whilst in our care, your items are fully insured. If you have an item with a value in excess of $50,000 which you would like us to work on, please inform us prior to our meeting so that appropriate measures can be taken.

If you are meeting with us for a new Australis Jewel, congratulations! This will be a very exciting opportunity to discuss every detail of your dream piece.

How long will it take to complete your work?

We pride ourselves on being able to offer our clients efficient and professional services. For basic repairs, our workshop aims to complete these repairs in 2 working weeks. For more complex repairs requiring specialised stone cutting, we will provide an approximate time of delivery.

For new Australis Jewels pieces, we require a minimum of 2 months due to our current waiting list and supply delays caused by COVID. We take our delivery times very seriously as we understand the important roles our pieces play in our clients' life events. This is why you will receive updates at key points throughout the creation process, to ensure you are always informed.

To see samples of our work, please feel free to browse our online store or alternatively view our “Journey of Creation" blog post here to understand how we create our custom engagement pieces.

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